The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Resort standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.
Responsibilities
- To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures
- Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level
- Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas
- Effectively schedule staff so as to maximize the manpower available
- Co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
- Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms
- Liaise with and co-ordinate the works of the housekeeping contractors
- To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment
- Co-ordinate and communicate effectively with other departments as well as within the department.
- Keep all employees informed on significant aspects of the resort, communicating with all levels of staff
- Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests
- Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way
- Plan, recommend and develop on job training for housekeeping staff.
- Perform any other duties as assigned from time to time
Requirements
- Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification.
- Possess minimum 6 years’ working experience in a similar capacity with any 5 star Hotel/Resort property.
- Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage
- Establish clear direction for team members to achieve organizational & departmental goals.
- Pleasant personality with excellent interpersonal skills
- Independent and self–motivated with good organizational skills
- Candidate must be computer literate
- Able to work in fast paced & challenging working environment.
- Must be willing to work in Redang Island